Holiday Shopping Return Policy

Holiday Return Policy

All items purchased for holiday gifts may be returned before January 7 2022 for exchange or gift card. Gifts cards have no expiry date and can be used either in-store or online.

Items must be returned unused, in its original packaging, and with its original labels attached. Return authorization is required. Click on the "To initiate a return" link on the bottom of our website to receive a return authorization and return instructions.

We will provide you with a pre-paid shipping label for your return (Canada only). International customers are required to pay for return shipping costs.

Due to hygiene reasons, there is no refund/exchange/credit on face masks, socks, undergarments, pacifiers and drinking cups.


NorthBoys North

Smartcentres Thornhill
120-31 Disera Drive,
Thornhill ON L4J0A7

Mon closed
Tue-Thu 10-6, Fri 10-5
Sat 10-6, Sun 12-5

Walk-ins welcome.
Priority given to appointments.

NorthBoys South

Lawrence Plaza
508-25A Lawrence Ave. W.,
North York ON M6A1A1

Mon-Thu 10-6, Fri 10-5
Sat 10-6, Sun 12-5

Walk-ins welcome.
Priority given to appointments

NorthBoys East

CF Shops at Don Mills
(Don Mills/Lawrence)
4 Karl Fraser Rd
Toronto ON M3C0E9

Mon-Fri 10-9, Sat 10-8, Sun 11-7

Walk-ins welcome.
Priority given to appointments


Lawrence Plaza
492 Lawrence Ave. W.
North York ON M6A1A1

Mon-Thu 10am-6pm
Fri 10am-5pm
Sat 10am-6pm
Sun 12pm-5pm