Returns

Shipped Orders

All items sold online and shipped may be returned within 14 days of purchase for a refund. Items must be returned unused, in its original packaging and with its original labels attached. Return authorization is required. Click on the "To initiate a return" link to receive a return authorization and a Pre-Paid Postage shipping label. Pre-Paid Postage and Free Returns is not available for International customers.

For holiday purchases (November 25th 2019 - December 25th 2019) we will accept your returns up to January 15th 2020.

Refunds will be given excluding original shipping charges.

To initiate a return follow this link.


Alternatively, you may also return the product to our retail store in person to either NorthBoys Thornhill (120-31 Disera Drive, Thornhill ON L4J0A7) or NorthBoys Toronto (4 Karl Fraser Rd, Toronto ON M3C0E9).  

 

In-Store Pickups

All regular priced items purchased in-store or online and picked up at the store may be returned within 7 days of purchase for a full refund*. Items must be returned unused, in its original packaging with its original labels attached