All items sold online and shipped may be returned within 14 days of purchase for a refund. Items must be returned unused, in its original packaging and with its original labels attached. Return authorization is required. Click on the "To initiate a return" link to receive a return authorization and a Pre-Paid Postage shipping label. Pre-Paid Postage and Free Returns is not available for International customers.
For holiday purchases (November 25th 2019 - December 25th 2019) we will accept your returns up to January 15th 2020.
Refunds will be given excluding original shipping charges.
Alternatively, you may also return the product to our retail store in person to either NorthBoys Thornhill (120-31 Disera Drive, Thornhill ON L4J0A7) or NorthBoys Toronto (4 Karl Fraser Rd, Toronto ON M3C0E9).
All regular priced items purchased in-store or online and picked up at the store may be returned within 7 days of purchase for a full refund*. Items must be returned unused, in its original packaging with its original labels attached.