Returns

Shipped Orders

All regular priced items sold online and shipped may be returned within 14 days of purchase for a full refund*. Items must be returned unused, in its original packaging and with its original labels attached. Sale priced items may also be returned within 14 days for a store credit. For returns, please login to your account and request a return authorization. We will then email you an authorization number.

In-Store Pickups

All regular priced items purchased in-store or online and picked up at the store may be returned within 7 days of purchase for a full refund*. Items must be returned unused, in its original packaging with its original labels attached. Sale priced items may also be returned within 7 days for a store credit.  

*Refunds/Credits will be given excluding original shipping charges.

Alternatively, you may also return the product to our Thornhill retail store in person at: NorthBoys, 31 Disera Drive, Thornhill Ontario L4J0A7.

 

To return an order and obtain a return authorization #: https://returns.aftership.com/northboys.ca